Information for international customers

Placing your order

We are shipping many products of our assortment directly to these countries: Belgium, Bulgaria, Denmark (excluding Faroe Islands, Greenland), Estonia, Finland (excluding Åland Islands), France (excluding overseas territories and departments), Greece (excluding Mount Athos), Ireland, Italy (excluding Livigno and Campione d'Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excluding non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, and Melilla), Czech Republic, Hungary, Cyprus, United Kingdom (excluding Channel Islands), Switzerland.

If, however, you don't find the product you want, simply contact our always helpful customer service, Monday - Friday 08.30 a.m. - 04.30 p.m., and e-mail your order to service@hotel4home.com. Our customer agents will be glad to assist you.

Payment methods

At hotel4home you can pay by card. We accept Mastercard and Visa, in addition to American Express cards. You also have the option to pay easily via PayPal.

Delivery cost and shipping time

The shipping costs applicable to your country can be found on our shipping costs page. Click HERE to move to this site. Delivery times vary according to certain factors like shipping address, mode of shipment or availability. We generally try to be fast, but please note that certain more remote areas or especially fabricated products may require additional delivery time.

Returns

We accept exchanges if the following conditions are met: The item(s) must be in original condition, with all tags and original packaging intact. Items must not have been used, washed or altered in any way. Unfortunately, we cannot accept returns that do not meet the above requirements. Refunds will be made less return shipping costs.