Withdrawal

When choosing our products we place very high demands on their quality. Should you be dissatisfied, you may as a private customer in accordance with our Terms and Conditions use your right to cancel and return the goods. In addition we ask you to return the vendor-specific original packaging.

Please make sure to use a proper transport packaging. Please use your return the enclosed Return Address Labels "return products".

Return period 30 days

If the purchase price has already been paid, you will get it back immediately.

When paid by cash in advance we refund the purchase price by return remittance to your bank account.

With PayPal or credit card payment the purchase price is repaid to your PayPal account or your credit card.

Should your bank data not be given, our customer service will contact you. If you have questions concerning completion, simply call us at +49 5521 855358 or send an e-mail to service@hotel4home.com .

Voluntary Return Policy up to 60 days after receipt of goods

For all purchases in addition to the legal right we offer a voluntary right to return of 60 days, counted from the receipt date of goods. You may also use this right of return after the expiry of the 14 day cancellation period (see revocation) and withdraw from the contract by returning the goods within 60 days after receipt (period beginning on the day following receipt of the goods) to us, namely to the address mentioned concretely at the end of this paragraph. The timely dispatch is sufficient to meet the deadline. However, a prerequisite for the exercise of a voluntary right to return the item is that you have only tried out / worn the goods for fitting as carried out in a retail store, and the goods are complete, returned in their original state intact and without damage in the original sales package. The voluntary return does not exist for the sale of gift vouchers.

Please send goods to:

  • hotel4home
  • c/o VDS
  • Schlossstr. 5
  • 37412 Herzberg am Harz, Germany
  •  
  • Fax: +49 (0) 5521 85 53 57
  • E-Mail: service@hotel4home.com

Repayment upon exercise of the voluntary right to return will always take place to the account you are using to pay..

Your legal right of withdrawal (see. § 4 / Terms & conditions) is subject to compliance with our rule for supplementary contractually granted (voluntary) return and remains independently consistent thereof. Until the deadline for the legal right of withdrawal, only the legal conditions that point shall apply. The by contract granted (voluntary) return policy also does not limit your statutory warranty rights which you obtain unrestrictedly.

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