Our customer service at a glance

Shipping & delivery

  • Shipping costs are varying according to the region and country you live in. Please contact our customer service to learn more about the shipping costs for your favored location.

Privacy & security

The hosho GmbH is using the security software SSL ( Secure Socket Layer ). This is an asymmetric encryption method on the Internet that protects your credit card information during transmission from interception and manipulation. When transmitting on the Internet, it is therefore not possible for unauthorized persons to read this data.

Returns & exchange

Please use the return form for your return and include it filled in your return shipment. Please make sure to use a proper packaging for transport. If you received a return label from us, please use it when returning goods. If we provided a return label, we will take care of the return costs.

Order

Select the products that you want to order by clicking on the "add to cart" button. This way your selection is added to the cart. You can use this selection to submit your order, but can either way change it at any time, for example change the number of products or by clicking the box "remove" to delete the selection or cancel the order process. By clicking the button "checkout", you reach the next step of your order. Please log in using your e-mail address and password - if you already have an account, otherwise please register as a new client. Your data is collected, processed and used in compliance with the data protection regulations (Privacy Policy). There is no other use or disclosure to third parties. If you are already registered, you can now select the shipping method. By clicking the button "next", you proceed to the next step of the order.

Payment, prices & promotions

All prices include German VAT. You can order and pay exclusively in euros. Coupon codes are entered on the shopping cart site in the space provided. If the order exceeds the value of the voucher, select your preferred payment method to settle the remaining balance. For promotion vouchers which are coupled to a reduction in price, the promotional code is not reversed as it has already been deducted from the price of the item. Please note the fine print of the voucher .

Contact

Our customer service is available from Monday - Friday and can be reached by mail via service@hotel4home.com.

Revision of your account

Except for your awarded customer number, you can simply change your personal data on your own. Login here to update your name, billing address, payment method, your e -mail address or password. You can change your password by firstly entering the old password and afterwards entering the new password twice. You can change your e-mail address by entering your new e -mail address and confirm the change with your password.

Fabric/material samples

For important purchase decisions, such as selecting a table or a sofa, we can provide free material/fabric samples on request and upon availability. Just give us a call: +49 5521 855358 or send an e -mail to service@hotel4home.com.

 

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